Live Remote Assistance

POPP’s live remote assistance tool allows a technical assistance team member to view your desktop and share control of your mouse and keyboard to quickly help resolve your issue.

How It Works

Step 1: Call 763-797-7900 or 800-234-7677. Live Remote Assistance is available Monday-Friday, 7 a.m. to 5:30 p.m. CST, excluding holidays.

Step 2: A POPP team member will direct you back to this page. Select the Windows or Mac icon below to begin the download process. Installation takes about 1-5 minutes.

liveassistance_windows         liveassistance_mac

Step 3: Please tell your POPP representative the ID and password displayed in the window below.


Step 4: With permission, your POPP representative can view your screen and share control of your mouse and keyboard. You always have overriding control of your mouse and keyboard and can end the screen-sharing session at any time.